Daniel Stockham

Ask me about CUNA Mutual Financial Group!

Developed microservices for integrating recording and survey data interactions with the CXOne native cloud platform.

I created and maintained back-office business tools and promotional systems that retail and outlet stores used to service through customers.

When an issue ticket got complex it'd arrived at the final tier of support to be resolved. Thus, I wore two hats: development, and support. I analyzed bug causing issues in call center applications ranging from modern .Net and Java apps to mainframe routines. And to prevent further bugs in the future, I implemented enhancements to alleviate further service requests.

As the gatekeeper to the metaphorical pearly gates, also better known as our corporate role management; Just like the transcendence from purgatory to heaven, all associates had to work with us to make their role transition complete. Hyperbole aside, my responsibility was provisioning users with proper access through our internal applications, Active Directory entitlements on their accounts, and provisioning mainframe permissions. Also, decreased the workload on the team by implementing automated solutions such as Powershell scripts and macro tools.